Social Services Case Study
Marie Management has helped 8 academic entrepreneurs with for-profit companies across 6 states with operational systems and strategies that resulted in 30% of the companies new earnings from scaling to philanthropic arms of their own through building a corporate responsibility program, nonprofit, NGO or trust with us.
Social Service Business Problems
Long Term Financial Survival: Social Service Businesses concentrate on contributing to short term financial goals instead of long term financial solutions. Avoiding the process of planning for the year, a year in advance and securing diverse streams of income consistently.
Workforce Availability: Social Service Businesses struggle with regular staffing, competing in the workforce with competitors, offering long term careers and benefits packages for all staff to advance.
Service Delivery: Social Service Businesses limit the exploration into the total customer experience during service delivery. There are often holes and gaps in the customer service process which directly affect the financial bottom line of the business
- Tutoring Companies built scalable curriculum models and approaches for homeschooled students of different cultures while providing scholarships to early high school graduates.
- Day Care companies streamlined day-to-day operations, policies, procedures and financial management systems in order to offer benefits and increase pay for licensed staff.
- Academies and Private Schools built cultural specific curriculum, training programs, certification programs, financial forecasting metrics, corporate benchmark budgeting systems, recruiting and retention strategies.
- Academic Consultancy’s built proven coaching models for new administrators, charter school leaders and public school professionals that invested in STEM programs.
Identify the Ways Marie Management Can Solve Your Problems As a Social Services Business Entrepreneur
After an initial assessment, audit, strategic plan development and consulting all inefficient processes, existing technology systems and operating management systems required solutions in the following areas:
- New Technology: For the purpose of increasing productivity, efficiency and growth, new technology investments require software budgeting, leadership, training and development to implement.
- Financial Issues: Rather nonprofit or for-profit, social services businesses struggle with finances due to lack of checks and balances, systems, processes, protocols, policies and procedures. There’s also the misconception that businesses in this industry can not be profitable, therefore owners do not structure the companies to profit as a result.
- Organizational Structure: Social Services companies lack hierarchy and department structure related to chain of command which ultimately affects company culture long term.
- Attracting and Retaining Employees: Lacking the proper processes, human resources development and activities, social services businesses face greater impacts of high turnover.
- Referral and Business Networks: Without a business network that produces alternative and complementary services, social services organizations and companies find themselves unable to compete, maintain customers and offer well-rounded services.
Beauty and Wellness Industry Businesses scale to invest their profits in programs that provide services to vulnerable populations.
With these implemented solutions our Beauty and Wellness Industry companies become equipped to scale in order to implement their philanthropic arms with the following new operations and management processes in the following places:
- Human Resources Systems
- Training and Development Programs
- Management Protocols
- Policies and Procedures
- Standard Operating Procedures
- Project Management
- Customer Relations Management Systems
- POS Systems
- Financial Management System
- Marketing & Advertising System
- Communication System
- Referral Management
Upon completion of streamlining and scaling the for-profit, Marie Management consultants began to build the philanthropic arm of the entrepreneurs choice (nonprofit, non-governmental organization, philanthropic arm, corporate responsibility program, private foundation, association or trust) with the following steps:
Step 1: Organizational Structure Development
Step 2: Board & Business Network Development
Step 3: Committee Development
Step 4: Program Development
Step 5: Strategic Planning & Logic Model Development
Step 6: Fund Development
Step 7: Outreach Strategy & Development
Step 8: Department Development
Step 9: Operational Systems
Step 10: Marketing, Advertising & Sales Systems